Trust

Accounts

• Who is Fortress (unrecognized charge on statement)?
• Does Fortress have a formal monthly statement available with rolling balances?
• Change of address
• How do I contact Fortress?
• Are my funds FDIC insured?
• Do you provide services to my country?

KYC

• Customer stuck in L0 / Why was this declined?

KYB

• What's the status of my onboarding?

FIAT

• Can I send a wire to another country?
• IMAD Tracking
• Wire return reason
• Why did this transaction fail?

Buy/Sell Crypto

• What fees do your charge?

Crypto Transactions

• Why is this transaction stuck?