Wire return reason

You don’t currently have the ability to see the reason a wire may have been returned on your own, however a few common reasons a wire may fail would be an incorrect account number, or beneficiary information.

If you've double checked all of your information, our suggestion would be to reach out to our customer support team to look into this transaction specifically.

You can reach them via this form: https://support.fortress.io/hc/en-us/requests/new

Be sure when submitting the form to include a transaction or payment ID to ensure we can get on this as soon as possible.