Occasionally a trade or transaction may get “stuck” in process. There are a number of reasons this may occur. If the market is volatile, an order may have a harder time getting filled. Also, depending on the size of the order, it may take time to fill.
If it’s been over 24 hours since the trade has been attempted, our suggestion would be to reach out to our customer support team to look into this transaction specifically.
You can reach them via this form: https://support.fortress.io/hc/en-us/requests/new
Be sure when submitting the form to include a transaction or payment ID to ensure we can get on this as soon as possible.