A transaction may fail for a number of reasons. A few examples: there may have been insufficient funds to complete the wire, the bank couldn’t find the beneficiary account, or the account number could not be found.
If you double checked your information and all looks correct, we suggest reaching out to our customer support team to look into this transaction specifically.
You can reach them via this form: https://support.fortress.io/hc/en-us/requests/new
Be sure when submitting the form to include a transaction or payment ID to ensure we can get on this as soon as possible.