Customer stuck in L0 / Why was this declined?

There are a few reasons why a customer may be getting declined in our KYC flow. A few common examples would be a blurry ID image, a scanned image of their ID when we need an actual photo, or incorrect personal information. If you are sure their data is correct and their ID is in good order, please reach out to support@fortresstrust.com and we’ll be happy to look into this further.